Refund and Returns Policy

Your business is important to us and we want you to be happy with your purchases. If you are dissatisfied with anything you have bought from us, please let us know by email within five days of receipt for return/exchange instructions. The product must be returned to us in original saleable condition and a restocking fee of 5% may apply. Sorry, we cannot refund shipping.

Need help?

Contact us at knitkits@mynx.co.nz for questions related to refunds and returns.